59% of consumers: Carriers make up fees just to make more money

Research firm CivicScience recently surveyed more than 800 U.S. wireless customers on behalf of T-Mobile, and the results don’t look good for the carriers.

  • A whopping 86 percent of respondents “it is wrong for the price on your monthly wireless bill to be more than the advertised price” and said “wireless carriers should include taxes and fees in the prices they advertise”
  • 6 in 10 people (59 percent) said they believe the carriers make up fees just to make more money!
  • 72 percent of respondents equated getting hit with taxes and fees on their wireless bill to getting “punched in the face” or “kicked in the stomach.”
  • A full 68 percent admitted to wanting to “yell or kick things” when their carrier bill unexpectedly changes.
  • And 23 percent said they get “angry,” “furious” or even “incensed and outraged” when their bill unexpectedly changes.

T-Mobile ONE now includes all monthly taxes, surcharges and fees. So, when a family of four signs up to pay $40 each with autopay for the unlimited T-Mobile ONE, they actually pay just that for unlimited wireless service—$40 per person and not a penny more.

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With T-Mobile ONE, the price advertised is the price you pay every month.

On top of that, T-Mobile ONE is now covered by the Un-carrier’s Un-contract, so the customer—and only the customer—has the power to increase the price they pay for T-Mobile ONE.

Plus, with the new T-Mobile KickBack, customers can get up to $10 back per line every month they use 2GB or less.

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