AT&T leads in all categories in the J.D. Power study

AT&T swept all categories to take the top ranking in the J.D. Power 2017 U.S. Wireless Purchase Experience Full-Service StudySM Volume 1.

The company is the first carrier to rank highest in all 6 categories evaluated for the Purchase Experience Study. Categories include store sales rep, facility, website, phone sales rep, offerings and promotions and cost of service.

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The ranking marks the 8th time in a row AT&T has earned this award. We outscored the full-service industry average and our closest competitor by 14 points, according to the study.

AT&T received top honors in J.D. Power’s Wireless Customer Care rankings released earlier this month – for the second time in a row.

J.D. Power presents the Purchase Experience award twice a year. AT&T has earned top honors in the last 8 studies, since 2013. The study took place from July to December 2016, with 8,058 U.S. wireless customers participating.

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