T-Mobile US and Sprint Corporation announced that, pending the close of their merger, they have selected the Central Valley in California as the area for the third of five new Customer Experience Centers to serve New T-Mobile customers. The facility will create approximately 1,000 local jobs.
As with the other previously announced locations in Kansas and New York, the new California facility, once integrated, will bring top-notch support to New T-Mobile customers. The state-of-the-art facilities will offer T-Mobile’s innovative Team of Experts (TEX) service model, which allows customers to have direct personal access to a dedicated team of specialists when they call or message for assistance. The specialists work with local retail and engineering to address a wide variety of topics and tackle complex challenges for customers.
The five new TEX-enabled facilities are just one part of the future New T-Mobile’s plans to put customers first and bring jobs to communities. The companies also previously announced that two existing T-Mobile Customer Experience Centers will be expanding. These cumulative efforts will create up to 5,600 additional American jobs by 2021.
The combined companies will have 7,500 more customer care professionals in 2024 than the stand-alone companies would have employed.
“We needed to find just the right area for our next New T-Mobile Customer Experience Center – and we found it in the Golden State! California and the Central Valley have everything we need to take care of customers – amazing energy, a commitment to innovation and business, and most importantly skilled and diverse people who we can’t wait to join our team of Magenta heroes!” said T-Mobile US CEO and New T-Mobile CEO, John Legere.
T-Mobile has consistently been featured on numerous “Best Place to Work” lists year over year. The newest Care team members will be eligible to receive benefits and opportunities such as significant management preparation experience, career development paths and college tuition reimbursement.
The new Customer Experience Centers are just one way the New T-Mobile will invest billions of dollars in job creation and infrastructure in the United States. Sprint and T-Mobile together will employ more people in the U.S. than both companies would separately.
Other investments include building out an industry-leading nationwide 5G network, delivering more competition and new choice to customers like broadband, and opening new stores to an expanding customer base.
The completion of the combination remains subject to regulatory approvals and certain other customary closing conditions and is expected to occur during the first half of 2019.