J.D. Power: AT&T tops in wireless customer care performance

AT&T outscored other full-service wireless providers for the top ranking in the J.D. Power 2017 U.S. Wireless Customer Care Full-Service Performance Study.

AT&T scored higher than the full-service industry average – by 13 points – and increased its overall score by 7 points over the 6-month period, according to the study.

The study took place from July to December 2016, with 8,135 U.S. wireless customers participating.

“There are a lot of so-called awards and surveys out there. But J.D. Power is the most respected and most significant,” said Glenn Lurie, president & CEO, AT&T Consumer and Mobility Operations. “The customer comes first with us. And we constantly work behind the scenes to give our reps the tools and training to give our customers the best experience. This is a demonstration of our great people and the hard work they put in each and every day.”

AT&T has earned the top score in 5 of the last 8 studies since 2013 and never scored less than second in that same period.3 J.D. Power presents the award twice a year.