Samsung Electronics’ tablet offering has taken first place in a new product sturdiness survey from leading German warranty provider company Wertgarantie and statistics giant Statista. Both companies have strong reputations in Germany for providing trustworthy warranty solutions, in the case of Wertgarantie, and verified statistics, in the case of Statista.
First Choice for Repairability
11,140 German tablet owners* were questioned in this independent representative survey titled ‘Tablet repair study 2018’. The results, published in December’s findings report, showed that, of all leading tablet manufacturers, Samsung scored the highest with regards to the durability of their products.
The survey demonstrated that consumers found Samsung Galaxy tablets to be particularly robust and had lower repair costs if damage occurred compared to the majority of other leading tablet brands. Conversely, other tablet brands had several complaints levied against them by consumers regarding the price of repairs, a predisposition for incurring crash damage and the premature emergence of technical issues.
The Repair Index includes not only the data from the Statista survey, but also empirical data on tablet durability by Wertgarantie, who provides warranties for all the tablets surveyed. Samsung received excellent grades particularly in the durability category, obtaining an index average of 1.5 points in the ‘latest tablet’ product section – the best score of any manufacturer featured (the lower the score, the better).
The top four spots in the Repair Index all went to Samsung Galaxy tablets. Among the Samsung Galaxy tablets cited, the Galaxy Tab 4 (7 inches) and Galaxy Tab A (10.1 inches) obtained the highest praise, ranking at 1.1 points – well below the industry average of 1.7 points. The Galaxy Tab 3 Lite and Galaxy Tab S2 also received particularly favorable mention.