Sprint has made extensive network preparations in advance of Hurricane Irma

Sprint has made extensive network preparations in advance of Hurricane Irma making landfall in Florida, Puerto Rico and U.S. Virgin Islands. These measures include:

  • Investing millions of dollars in new cell site equipment, back-up batteries and greater fiber backhaul in hurricane-prone areas.
  • Performing routine maintenance checks and fueling fixed and portable generators in the event of commercial power outages.
  • Pre-staging COWs (Cells on Wheels) and COLTs (Cells on Light Trucks), and crews across if additional wireless capacity is needed following the storm.
  • Standing ready to deploy incident management teams, as needed, to assess impacted areas, inspect local wireless networks, and make any repairs after the event.

Customers can check the Sprint Store Locator to confirm which stores near them are open. It is recommended that customers first call the store to verify it is open and check the local conditions before traveling to stores. Business customers can contact us through our local customer service department at 1-800-809-9801 or 787-525-3004 24 hours a day, 7 days a week to receive any specific orientation or service to their accounts.  Additionally, customers can check for Sprint Hurricane Irma updates in the newsroom or on social media here: https://twitter.com/Sprint_PRhttps://twitter.com/Sprint4FL and https://www.facebook.com/sprintpr/.

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“Based on the current track and intensity of Hurricane Irma, our network and emergency response teams are doing everything they can to help ensure Sprint meets any response needs before, during and after the storm makes landfall,” said Claudio Hidalgo, Sprint President for Florida, Puerto Rico and U.S. Virgin Islands. “During times of weather emergencies when wireless networks may experience heavy traffic, we also want to remind our customers use text messaging rather than voice calling.”

“We will keep all of our customers with the most recent information regarding the operation of Sprint stores in Puerto Rico and the US Virgin Islands as Hurricane Irma updated progress is received”, said Patricia Eaves, general manager of Sprint Puerto Rico and US Virgin Islands.  “We urge the population in Puerto Rico and the US Virgin Islands to stay informed with communications issued by the government and news agencies regarding Hurricane Irma warnings and safety instructions.”

Sprint Emergency Response Team

Sprint’s Emergency Response Team has activated its Disaster Support Program which allows for state and local government agencies, in Florida and states that issue a proclamation for a State of Emergency in anticipation of Hurricane Irma, to request up to 25 mobile devices, with up to 14 days of service from the date of declaration, free of charge to these agencies.

In addition, Sprint ERT maintains approximately 10,000 devices in its inventory. Other government, tribal, non-governmental, healthcare and private sector organizations requiring temporary equipment, such as handsets and mobile broadband devices, that do not qualify for the Disaster Support Program, can request additional temporary use equipment and service through Sprint ERT’s rental program.

Storm Preparation Tips

Sprint recommends wireless consumers prepare for Hurricane Irma by considering these tips:

  • Keep wireless phones and backup batteries charged, but be aware that an interruption of wireline and commercial power could affect wireless calls.
  • If possible, have extra batteries on hand and charged.
  • In times of commercial power outages, a car adapter for your wireless phone should enable you to recharge the battery.
  • Keep phones and necessary accessories in a sealed plastic bag to avoid water damage during flooding.
  • Load family and emergency numbers into your wireless phone.
  • Use your Sprint camera phone to take digital pictures or video of your property and valuables before the storm hits. Upload the images to your cloud so you have “before” pictures in the event of any storm damage.
  • Wireless networks sometimes experience heavy traffic during emergency events, so remember to send a text message.
  • WiFi service in your homes may be impacted. It is advisable to activate hotspot service on your mobile phones if possible, to have alternate access to your computers and other WiFi devices at home.

Store these emergency and weather-related apps on your phones:

  • In Case of Emergency (ICE) – This app provides EMTs with critical personal and medical data including name, important notification telephone numbers, blood type, allergies, physician’s name and number, and existing medical conditions.
  • First Aid – American Red Cross – This app offers concise, clear instructions with advice on offering first aid. It includes illustrations, videos and step-by-step advice that show how to take the necessary action in the correct order.
  • 911 Help SMS – Shows family members your location when you’re calling 911 for help via text and email.
  • Storm Radar with NOAA Weather & Severe Warning – Interactive map with 8 hours of high-definition past to future radar, advanced storm cell tracking, and real-time severe weather alerts. View current weather conditions or daily and hourly forecasts.

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