According to the latest data from Nielsen Mobile Insights, T-Mobile closed out 2016 ranked #1 in Customer Service Satisfaction ahead of Verizon, AT&T and Sprint.
T-Mobile closed out 2016 on top as the #1 wireless service provider in Overall Customer Satisfaction, Net Promoter Score and Likelihood to Recommend.
“We have the best damn care team in the business – at this point, that’s not even up for debate,” said John Legere, president and CEO of T-Mobile.
“But like everyone else at this company, our care team takes ‘we won’t stop’ pretty literally. They’ve got their sights on being the #1 care team in any industry, anywhere – not just wireless. That was so 2016.”
Nielsen Mobile Insights is the most comprehensive survey of its kind. Nielsen surveys more than 30,000 participants each month in both English and Spanish, and Nielsen’s research includes social media and mobile apps as standalone customer service channels.