J.D. Power announced that T-Mobile has received the highest score in the 2019 J.D. Power U.S. Wireless Customer Care Full-Service Study—Volume 1 – yet again!
This is T-Mobile’s third-consecutive time at number one and marks the 17th time T-Mobile ranks highest among full-service providers. The Un-carrier has been in the top of the rankings more times than any other wireless provider in the history of the study. That’s a whole lotta not stopping, which makes for a whole lotta happy customers.
“Nobody is doing Care like the Un-carrier, and we have the J.D. Power results to show it! With Team of Experts our customers get a dedicated team of superstar humans, not an infuriating maze of robots, ” said John Legere, CEO of T-Mobile. “Taking the top spot again is just more proof that we are doing it right and that our Retail and Care teams are the best in the biz!”
Last year, T-Mobile completely revolutionized the customer care model when they launched Team of Experts nationwide and ended the biggest customer service pain points: the hated phone menu and the call center runaround. T-Mobile Team of Experts puts people first and gives customers a dedicated team to answer their call or message with no bots, no bouncing and no BS.
The J.D. Power results show a clear customer affinity for the T-Mobile care experience, whether it be on the phone, in-store, via online chat or self-serve options. And while options like the T-Mobile App and MyTMobile.com make life easier, it’s no surprise that T-Mobile Team of Experts is delivering an unprecedented level of customer delight that is unmatched among Full Service wireless providers. T-Mobile Care teams got high marks for being courteous, knowledgeable, communicating clearly and resolving customer issues quickly.