Verizon tops Tom’s Guide rank in customer service

In a new customer support ranking by Tom’s Guide that compares customer service experiences across all major postpaid and prepaid wireless service providers, Verizon topped the list.

According to the independent study, “You name the venue — online, social media, telephone — and Verizon aces the test. We’re particularly impressed with the carrier’s online resources, including device simulators that can tackle many questions you might have about your phone.”

Tom’s Guide also recently named Verizon as the fastest wireless network for the second year in a row. We had the highest average download speed and fastest app-download time in tests conducted in all six cities they measured: New York, Los Angeles, Chicago, San Francisco, Seattle and Houston.

“It only works when it all works,” said Verizon Wireless leader Ronan Dunne. “The number 1 Customer Service on the number 1 Network makes a great home for Verizon unlimited.”

“We have to earn your business every day, so we will continue our work to provide you the very best experience whether it’s online, by phone, social media or in person,” he added.